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Privacy Policy

1. Introduction

A general explanation of the Privacy Statement simply confirming that it relates to how we will use the personal data we collect.

2. Collecting personal information

we collect your data (subject to your consent) via our website, stores, social media and promotional events

We may collect, store and use the following kinds of personal information:

  • information that you provide to us when registering with our website or in selected stores via the tablet interface (including your email address, phone number & address)
  • information that you provide when completing your online profile (including your name, gender, date of birth and any educational details and employment details you provide
  • information that you provide to us when signing up to any distribution lists to receive correspondence from us
  • information relating to any purchases you make of our goods or services, including any other transaction details made via any of our websites (including your address, telephone number and payment details)
  • Juniors, where a person is under the age of 16 consent from whoever holds parental responsibility for the child will need to authorise consent

3. Using personal information

Personal data we receive will be used for the purposes it was provided, including:

  • Meet the terms of your order
  • enable your use of the services available on our website
  • send you goods purchased through our website
  • supply to you, services purchased through our website
  • send statements, invoices and payment reminders to you, and collect payments from you
  • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)

4. Disclosing personal information

  • We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may disclose your personal information to any member of our group of companies where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may be legally obliged to disclose your personal information
    • to the extent that we are required to do so by law
    • in connection with any ongoing or prospective legal proceedings
    • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
    • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
  • Third Parties, the following companies receive your personal data for the reasons listed
    • Pure 360, user interaction & experience, web data capture, product marketing, customer awareness, email newsletter, social media contact
    • UC4, - website management
    • DPD, Hermes, Royal Mail, P2P - to allow delivery of a purchase
    • Financial institutes - to allow/provide purchase payment transactions
    • Braintree - Payment Gateway
    • Paypal - Payment Gateway
    • Klarna - Payment Gateway with Pay Later in 30 days or 3 monthly interest free installment options
  • Except as provided in this policy, we will not provide your personal information to any other third parties.

5. Security of personal information (website and server(s))

Server(s)

  • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal data you provide on our secure servers.
  • All details of financial transactions entered via our website will be protected by encryption technology.

Website

  • Hosted by UC4
  • Purpose-built security building (security fencing, blast-proof windows/doors)
  • CCTV 24hr surveillance
  • 24/7 security guards
  • Biometric access

6. Your rights

  • You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
  • Upon receipt of such a request, we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
  • We may withhold personal information that you request to the extent permitted by law.
  • If you instruct us to no longer process your personal data we will do so as quickly as possible.
  • If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
  • If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.
  • You may use the unsubscribing link on the website to cease further communications

7. Cookies

The Luke 1977 websites uses cookies in order to improve your user experience by enabling the website to 'remember' you, either for the duration of your visit (using a 'session cookie') or for repeat visits (using a 'persistent cookie'). They are also used to target advertising or marketing messages based for example, on your location and/or browsing & purchase habits. For further details please review our website.

8. Data Protection Officer

Our Data Protection Officer is Mr. A Field any Data Protection issues can be directed by emailing aaron@luke1977.comShould we be unable to resolve a concern you may choose to contact the ICO for guidanceCommissioner's Office, Wycliffe House, Water Lane, Wilmslow Cheshire. SK9 5AF. Telephone: 0303 123 1113 or 01625 545745. Fax: 01625 524510

9. Privacy Policy Changes

Naturally, this policy may change/updated in line with legislation requirements and business operational reasons. We would advise reviewing this document every 3 months, any changes/additions will be highlighted in bold.

Join our newsletter and get 10% off your next order

We'd like to send you discount codes and exclusive offers by email. We'll always treat your personal information with care and respect, and we will never sell them to other companies for marketing purposes. You can unsubscribe at any time.

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2021 © Luke Roper Retail Ltd

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