Each garment is inspected by hand prior to dispatch, If you are not completely satisfied with your purchase, simply e-mail us at firstname.lastname@example.org about the purchase and we shall give you an a return number and an address to return the item or items to us in their original condition** within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred (only if available). Some products are non-refundable; these are clearly marked with a '*' next to the product name but you may exchange the item to the same value or more. A refund or exchange will not be given for unwanted gifts.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
If the item you received is faulty, please contact us quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If the product is listed with a ‘*’ next to the product name then you will not be able to return it to us.
If I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.
**Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Christmas Returns Policy
Over the festive period, you might need a little longer to return your items. From Tuesday 1st November 2016, you can request a returns number until Monday 2nd January 2017. Contact us on email@example.com with your name, order number and the reason for return. Our Christmas extended returns policy is valid for an exchange or credit note only.
Please note during this busy period, returns can take up to 14 days to process.