international Delivery

We are pleased to confirm that we cover all customs and import taxes for international customers.

You will receive and email with your with all of your tracking information

Alternatively, you can log into your online account to access this information.

On occasion we may deliver your order in separate deliveries. You will receive tracking details via email for all parcels.

Orders may arrive in separate parcels. This will be communicated via email and your tracking details.

Should we have any unforeseen issues with your order we will let you know as soon as possible.

Once your order is on its way to you, you will receive and email confirming your tracking details.

If you have received a 'parcel delivered' notification but are unable to locate your parcel please contact us with your order reference number. We can then raise the relevant investigations with the couriers who can use the drivers GPS tracking to further locate your parcel.

We ship from our warehouse here in the UK, within 2 working days of placing your order.

We currently are shipping to most EU countries, the USA and Australia.

We will be adding more destinations soon, please check back here for updates.

The Evri delivery app allows you to track and divert your parcels on the go. Enter your parcel’s 16-character tracking code to see information on your parcel’s progress, including when it’s been delivered, a photo of your parcel and the delivery signature (if required).

You can download the Evri App from either the App Store or Google Play Store.

Diverting your parcel to a safe place

Not going to be in? Not a problem, simply choose a ‘safe place’ for your Evri courier to drop off your parcel. Using the Evri App, you can tell your courier to deliver your parcel to a preferred neighbour or a safe place such as a garage, porch or shed.

Setting delivery preferences 

Your safe place can be saved for future deliveries in the ‘My Places’ area of the App. Using My Places, you can set the exact location for your deliveries and collections by adding a map pin, a photo and delivery notes to help your local Evri courier. You can also choose a neighbour your courier should deliver to, and a neighbour to avoid.