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Frequently Asked Questions

I'm having trouble logging in - how do I reset my password?

You can reset your password by clicking on “forgotten password” on the account log in page. We will send you an email with instructions on how to reset your password.

When will I be charged?

If your order is successful, payment will be requested from your card issuer immediately however, we won't withdraw the funds until we despatch your order. You will receive an email confirming that your order has been successful.

If a payment isn't authorised and your order is unsuccessful, it may look like Luke 1977 has still taken the money as some card issuers may still reserve the money for a short period of time.

Can I make a change to my order?

Please let us know within the first hour of placing your order and we may be able to change your order for you. This includes changing the delivery address, item colour or size and removing items if you wish to make changes. If you wish to cancel please contact us as soon as possible using the options below. Please note during busier periods we are unable to make any changes.

Email us: [email protected]
Call us: +44 (0)1869 366 580.

We are open Monday to Friday 08.30 to 17.00 GMT

When can I expect my order to arrive?

We'll send you an email as soon as your order is on its way.
We aim to provide next day UK delivery as standard so you should have it the following working day when orders are placed before 13.30 (or Tuesday if you ordered over the weekend or Friday after 13.30).

Can I return items purchased from your site to a store?

We are unable to accept returns or exchanges to our stores. If you require a refund or an exchange for a different product, you must return this to our online returns department.

Do you offer discounts on corporate or bulk orders?

We will consider discounts for deliveries to the same address over certain order values. Please call +44 (0)1869 366 580 to discuss your requirements.

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