international Delivery
USA
| COST | ORDER VALUE | TIMELINE |
|---|---|---|
| $15 | FREE over $250 | 8-10 working days |
*Maximum order value $600
Australia
| COST | ORDER VALUE | TIMELINE |
|---|---|---|
| $35 | FREE over $500 | 10-12 working days |
*Maximum order value $850
ASIA
| COUNTRY | COST | ORDER VALUE | TIMELINE |
|---|---|---|---|
| Qatar | £15 | FREE over £300 | 10-12 working days |
| Saudi Arabia | £8 | FREE over £200 | 10-12 working days |
| United Arab Emerites | £7 | FREE over £500 | 8-10 working days |
*Maximum order £850
europe
PLEASE NOTE: Our European Delivery service has been temporarily put on hold. This will be back shortly.
Will I be charged customs fees?
We are pleased to confirm that we cover all customs and import taxes for international customers.
When will I receive my tracking details
You will receive and email with your with all of your tracking information
Alternatively, you can log into your online account to access this information.
Will all of my items be delivered together?
On occasion we may deliver your order in separate deliveries. You will receive tracking details via email for all parcels.
I'm missing an item
Orders may arrive in separate parcels. This will be communicated via email and your tracking details.
Should we have any unforeseen issues with your order we will let you know as soon as possible.
How do I track my order?
Once your order is on its way to you, you will receive and email confirming your tracking details.
I can't find my parcel
If you have received a 'parcel delivered' notification but are unable to locate your parcel please contact us with your order reference number. We can then raise the relevant investigations with the couriers who can use the drivers GPS tracking to further locate your parcel.
Where do you ship from?
We ship from our warehouse here in the UK, within 2 working days of placing your order.
Where do you ship to?
We currently are shipping to most EU countries, the USA and Australia.
We will be adding more destinations soon, please check back here for updates.
Evri Delivery App
The Evri delivery app allows you to track and divert your parcels on the go. Enter your parcel’s 16-character tracking code to see information on your parcel’s progress, including when it’s been delivered, a photo of your parcel and the delivery signature (if required).
You can download the Evri App from either the App Store or Google Play Store.
Diverting your parcel to a safe place
Not going to be in? Not a problem, simply choose a ‘safe place’ for your Evri courier to drop off your parcel. Using the Evri App, you can tell your courier to deliver your parcel to a preferred neighbour or a safe place such as a garage, porch or shed.
Setting delivery preferences
Your safe place can be saved for future deliveries in the ‘My Places’ area of the App. Using My Places, you can set the exact location for your deliveries and collections by adding a map pin, a photo and delivery notes to help your local Evri courier. You can also choose a neighbour your courier should deliver to, and a neighbour to avoid.