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RETURNS policy

We hope you are happy with your purchase, however if you decide to return any item(s) you have 30 days to do so. 

Here's a step-by-step guide: 

* Navigate to  https://returns.reveni.io/luke1977

*Here you will see 2 steps. Input your order number. This can be found in your confirmation email, or on your Order Packing Sheet included in your parcel. Enter the email address used to place your order. 

*Choose to either return or exchange them.  

*Select the product(s) you would like to return. 

*Let us know the reason for your return or exchange. If prompted, please leave a note so that we address any ongoing issues. 

*Choose your refund method. For more information on these options, please see below 

*Complete your request. 


Please include your Returns Slip or Packing sheet within your returns parcel. If you no longer have this, you will need to fill in a Returns Form (See below).
 

 Return costs 

Please be advised that any cost to return your goods must be covered by the customer. We now offer £3 returns for UK customers with Evri, and are looking into similar solutions for our international customers. 

 

 Faulty or damaged goods 

If your item has arrived faulty or damaged, please reach out to our team via email returns@luke1977.com before processing your return, and we'll get back to you as soon as possible. 

 

Instant Options Explained 

Instant refunds. This means that you will be refunded as soon as your request is processed, rather than having to wait for the goods to arrive and be processed. 

Instant Exchanges. If your item is the incorrect size, your new item will be sent out straight away before you send off your unwanted item, so you won’t have to wait to get the right item. 

 

 

Can I return a gift card? 

To return a Gift Card, please contact our customer service team via email returns@luke1977.com 

 

More info 

Item/s must be returned in their original condition. This means the item/s is re-saleable with tags still attached (not cut or re-attached) and no physical marks/smells on the garment. Failing this will result in the item being returned back to you. We also recommend not to wear aftershave while trying products on. 

Discounted items where you applied a code at checkout are eligible for the full 30-day returns policy as normal. 

Items purchased as part of an offer, for instance, “buy 2 get 1 free” or “buy 3 or more t-shirts to get 25% off” must be returned in full to be eligible for a full refund. 

Refunds for items purchased through a Gift Card will be processed back to the gift card code to be used again. 

We are always here to answer any questions regarding our products or your purchase. If you have any further questions regarding your order please contact us by email, orders@luke1977.com 

If you are returning a part of your order that takes you below the threshold for the free gift you have received. You will be charged for this item. 

 

 

Returns Form 

If you need access to a returns slip to fill out, you can find this here 


Reveni terms and conditions are here: Terms and conditions - UK residents (reveni.com) 

Frequently asked questions

Unfortunately, we do not offer free returns.

Items purchased via our website can not be returned in store.

If there is an issue with your order, please e-mail us at returns@luke1977.com quoting your order reference number along with details of the issue.

If you have received a product with a fault, please contact us at returns@luke1977.com quoting your order reference number along with details and photos of the issue.

If you are returning part of your order that takes you below the threshold for the free gift you have received. You will be charged for this item.

No, your refund will be processed back to your voucher.

In order for us to process your refund, please return both promotional items