Please read our terms and conditions carefully. By using Luke1977.com ("Web Site") and/or buying from this Web Site means you agree to be bound by these terms and conditions.
If you do not agree to accept these terms and conditions, please do not use this Web Site.
The www.Luke1977.com web site is operated by Luke Roper Ltd , our offices are: Luke Roper Ltd, PO BOX 403, Bicester, OX26 9HA. VAT Registration: 194 777 743.
Our Sales contact details are:General email: [email protected] Customer Services: 01869 366 580
Please note the following definitions apply in connection with these Terms and Conditions:"Web Site": Our web site address www.Luke1977.com , or any additional URL's that also direct to this web site."We", "Our" or "Luke": Luke Roper Ltd "Contract": The contract for sale by us and purchase of goods by you."Goods" or "Products": The items available for purchase from this site in accordance with the terms.
The content (words and pictures) and many of the products shown in this Web Site are subject to Copyright and / or Design Right Protection. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Web Site without the permission of Luke. You may view or print individual pages for your own personal use.Luke may suspend, alter, restrict or terminate at any time access to or use of this Web Site.
Accuracy of content
Whilst every effort is taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date.Details for products and specifications may alter due to the continuous product development.Sizes and dimensions given are accurate to the best of our knowledge and approximate. E&OE.To the extent permitted by law, but subject to the terms and conditions of sale below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Web Site.
This Web Site should only be used for information purposes. Luke shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this Web Site, except to the extent that such liability cannot be excluded by law.Luke is not responsible for the Web Site's accuracy or the reliability of access to this Web Site.Luke is not liable for any damages or losses resulting from your use of or inability to use this Web Site. Luke does not guarantee that this Web Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of Luke or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.
Content and advertisements
This Web Site contains links to other sites which are not under the control of and are not maintained by Luke. These links are provided for your convenience only and Luke is not responsible for the content or availability of those sites.
Data protection and privacy
All prices quoted are in British pounds (£) and include Value Added Tax (VAT) at the current rate, where applicable.
Have you seen the garment at another higher or lower price online or other Luke stores, while we always strive to have a standard retail price for our products across all our platforms which includes our website; company stores, franchises partners. We do have a special rule for last few pieces of a style, these garments will sometimes have a final chance price, this means that a particular branch only has one or two left and said branch manager has the discretion to reduce the last of these oddments to an extra special low price to finish that style? Subsequently the garment may still be on sale at a higher price in our other stores or online where they may have larger quantities so the price may be higher therefore we don't price match if found lower.
Ordering and stock availability
We aim to display only items that are in stock or that can be dispatched to you quickly. In the event of a product going out of stock we will aim to contact you within 48 hours when you will be given the opportunity to order an alternative product or cancel your order.
Placing an order
- Find the product(s) you want on the Luke website
- Select the size you require and press 'Add to Basket'
- Once you've added all of the items you require to your basket, select checkout option
- You will be asked to input your shipping & billing details
- Review your order to ensure all items & details are correct
- Press 'Place Order'
- You will then receive an order confirmation via email to the email address provided at the time of ordering
In the unlikely circumstance we'd be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose. Remember to check your basket and delivery information to ensure your order is correct before pressing the 'Place Your Order' button, as we may not be able to amend your order once it has been submitted.
We refuse the right to reject or cancel your order fulfilment for the following reasons:
- The product is not available / in stock
- Your billing information is not correct or not verifiable
- Your order has been suspected of fraudulent activity
- We could not deliver to the address provided by yourself
- Force Majeure
- In the event of misspelling, pricing or other errors or mistakes in the website information
We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretences will be followed up with an investigation.
All mainland UK deliveries will be free of charge if you order more than £50 worth of products, £4.00 if £50 or less.Delivery outside mainland UK but within Europe £12Deliveries to anywhere outside Europe £15
If a delivery cannot be fulfilled in one package, if some stock is not available at the time of ordering, then Luke Roper may choose to delay the order, or send part of the order immediately, and then send the balance when the stock becomes available, if this happens we will notify you by email.
In the event of the order being dispatched in more than one part, then there will be no additional delivery charge for the customer.
All orders received for UK deliveries will currently take up to 3 days to be received will usually be dispatched the same day and should reach you the next working day in most cases. We will always strive to deliver sooner than the 3 days.
Please note during the sale and high order volume periods, we cannot guarantee you will receive your parcel in our normal service period so there may be a delay on your delivery.
We advise International Orders can take 5-10 working days from ordering.
Countries outside of the European Union may be subject to additional duties to be paid.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.
If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Luke warehouse and refunded. A shipping & handling fee may be deducted from your refund.
By law, Luke is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
We take payment security seriously at luke1977.com. We use industry standard SSL technology and server certification to ensure secure payment transactions via the Web Site. We have also signed up to the Visa and Mastercard security programmes Verified By Visa and MasterCard SecureCode. These give enhanced security and peace of mind when making purchases via the internet with the use of a personal password set up by you via a direct secure link to your bank. Full details about how these extra security measures affect you and stop fraudulent use of your card can be obtained from your card issuer. Payment details are not stored on the Secure Server and are sent to us in an encrypted form. You will see the padlock sign in your web browser when you are asked to enter your payment details at check out, this verifies that you are connected to our Secure Server.Please do not send card details to us via email as this method is not secure.
If you change your mind about anything you order, you can cancel that order free of charge. You have up to 7 working days after receipt of goods to cancel your order and return the goods. Note goods must be in their original, unused and unopened packaging. You do not have to provide any reason for cancellation. Note: you will be responsible for the cost of returning goods using recorded delivery for cancelled orders. We reserve the right to make a charge for the return of the goods when necessary. In the event of cancellation we guarantee to refund your money within 30 days.
We aim to deliver goods of the highest quality and that they will meet their specification.
- Luke Roper Gift Vouchers supplied by our website are in £ sterling which can be redeemed only at www.luke1977.com. Luke Roper Gift Vouchers brought online cannot be redeemed in stores.
- Luke Roper Gift Vouchers can be used as full payment on goods online only. Purchases made with Gift Vouchers are not refundable in cash.
- Goods brought with Gift Vouchers cannot be refunded only exchanged.
- Gift Vouchers should be treated like cash. They cannot be replaced if lost or stolen.
- Gift Vouchers will be sent via email. Luke roper Ltd will not be held responsible to mistyped email address and will not re issue a voucher unless prior notification or notified of mistake.
- Risk will pass to the customer upon receipt of email and title will pass upon receipt of payments in full. Luke has no liability for lost, stolen or deleted Gift Vouchers once responsibility of ownership has passed to the customer at time of opening the email.
- Gift Voucher quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Luke Roper Ltd cannot be held responsible for shortage or loss of any Gift Vouchers not notified to us within two days of receiving the email. Luke Roper Ltd have a double checking procedure for all gift voucher orders.
- Cleared payment is required prior to the despatch of orders. Payment is taken at the time of purchase. Your credit/debit card statement will read Luke Roper Ltd
- We reserve the right to decline any order without providing explanation.
- Gift Vouchers cannot be exchanged for cash.
- Breach of these conditions will entitle Luke Roper Ltd to seek the appropriate legal remedy available for injunction, damages or otherwise..
Only one discount code can be used per order.
Luke reserves the right to refuse or cancel the use of a discount code without any further discussion.
Usage of discount codes are subject to stock availability and exclude certain products.
Mystery Discount only applies to full price items. Discount codes only work on full prices items.
Luke X AVFC and Stoke FC discount codes are only valid online, Link Street, Merry Hill, Arndale and Trafford Stores.
Promotions may vary across stores
Free ticket competitions: Luke Roper Ltd reserves the right to refuse entry, amend or pull the promotion at any time without prior notification. In the event, the customer states they cannot attend if time allows then the tickets are redrawn to a new winner. There is no entry fee and no purchase necessary to enter these competitions.
Free Confectionery: Luke Roper Ltd takes no responsibility for any dietary requirements, choking hazards or any allergic reactions when free confectionery is received in your parcel. For further info please check manufacturers of the sweets website. Lollipops are a potential choking hazard and should not be given to any children under 36 months.
Win the value of your order: This is for one winner to win the value of their order in a gift voucher that can only be used online. You will automatically be entered into the draw when you place an order on luke1977.com on 20/12/2019 only. Winner will be notified by email on 21/12/2019. The draw is picked at random. Luke Roper ltd reserves the right to cancel this promotion at any time.
Mystery gift: Only valid on orders placed on 12/04/19 before 12:59:59 GMT. Luke Roper Ltd holds the right to cancel the promotion at any given time without notice.
INTELLECTUAL PROPERTY RIGHTS
Luke owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.
Permission is granted to temporarily download one copy of the materials (information or software) on Luke Roper Ltd's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Luke Roper Ltd's web site; remove any copyright or other proprietary notations from the materials; ortransfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Luke RoperLtd at any time.
Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Changes to the terms
Luke reserves the right to remove, modify or change, without notice, any information on this Web Site from time to time. Luke may change these terms at any time by posting notice of the changes on the Web Site. If you use the Web Site after Luke has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Web Site.
We hope you are completely satisfied with the service and goods you receive from Luke. If you should have a problem or queries please contact our head office in writing: Luke Roper Ltd, PO BOX 403, Bicester, OX26 9HA, or email [email protected] and we will endeavour to resolve your complaint as swiftly as possible.
E-mails to you will be sent to the address you provide. You must only give us a valid e-mail address and it is your responsibility to inform us of any changes to that address.To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.The headings in these terms are for convenience only and do not affect their interpretation.These terms supersede any representation made by us or any of our employees or agents.
Your contract with Luke does not affect the your statutory rights.
Governing law and jurisdiction
These terms and your use of this Web Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.
Material supplied by you
LUKE ROPER LTD
MARSH GIBBON ROAD, MARSH GIBBON, OX27 0AQ, United Kingdom